The Practice of Negotiation, 2nd Edition
Drawing on their many years of professional experience and conflict resolution training in a wide range of settings, Sloan and Chicanot have created a training manual that clearly describes the attitude, process and skills employed in interest-based negotiation, and conflict resolution. This text serves as an essential and practical ‘how to’ guide for anyone interested in improving the quality of their negotiations and collaborative problem solving. Hardcopy manuals are 70-pages and spiral bound.
The presenter showed skill in weaving between theory and practice... from theoretical examples to sensitive hot topics.
ADR's approach is exceptional. They are able to take a complex subject and distill it into digestible components
Teaching methods are fantastic!
The team was effective. Our case was set for a two week trial but was mediated in one day!
I've seen a lot of manuals for this kind of thing in my time, and this one is by far the best.
Very accomplished presenters excited about what they are teaching...easy to be with and very approachable.
Excellent facilitating. Keeping on track, taking control at the appropriate times.
For our staff to see how the skills can be used specifically in their work makes them take notice.
Your ability to customize the course so it was directly relevant to the work we do made it all the more useful.