The Practice of Mediation, 2nd Edition
A popular and practical guide on the mediation process for the would-be mediator/facilitator. This short instructional text clearly and simply defines the attitude, process and skills employed in interest-based mediation. This text is widely used in mediator training programs and post-secondary institutions across Canada, and is an essential learning reference for anyone who might find themselves in a mediator-role (professionally, or otherwise). Hardcopy manuals are 86-pages and spiral bound.
The presenter showed skill in weaving between theory and practice... from theoretical examples to sensitive hot topics.
ADR's approach is exceptional. They are able to take a complex subject and distill it into digestible components
Teaching methods are fantastic!
The team was effective. Our case was set for a two week trial but was mediated in one day!
I've seen a lot of manuals for this kind of thing in my time, and this one is by far the best.
Very accomplished presenters excited about what they are teaching...easy to be with and very approachable.
Excellent facilitating. Keeping on track, taking control at the appropriate times.
For our staff to see how the skills can be used specifically in their work makes them take notice.
Your ability to customize the course so it was directly relevant to the work we do made it all the more useful.