Intervention Services
ADR Education partners provide a range of services from third party interventions to one-on-one coaching. Our work is designed to help organizations and individuals find lasting solutions to the conflicts and disputes they find themselves in.
We at ADR Education are highly experienced and accomplished mediators. We mediate all sorts of disputes in every jurisdiction in Canada including matters headed for trial in the Courts, workplace problems, massive inter-governmental issues, multi-party problems, and complicated technical issues. We prepare people and organizations for mediation. Then, with the assistance of their advocates, we take them through the mediation process, providing a framework for their negotiations.
We have a well-earned reputation for avoiding the temptation to masquerade as arbitrators. Instead, we provide the process leadership and communication assistance that is missing in most disputes. As a result, with our help, the parties are almost always able to transform arguments into productive discussion and intransigence into solutions.
Large groups often need help with difficult discussions, particularly where values differ sharply. We work with them to provide guidance in the convening of these discussions, including public meetings, and in the management and chairing of large group events. If needed, we also meet with participants to help them develop their constituency and ideas. Our experience over many years is that the strong views of competing groups can be heard in a way that builds consensus and identifies issues for further solution.
Helping with large-scale difficult conversations and consultations are some of our organizational strengths. We believe that people affected by tough discussions can and should be the architects of successful results to those discussions. All they need is help communicating, organizing and effectively engaging in those conversations.
ADR Education provides a full range of dispute and conflict investigation processes. We are often asked to investigate allegations of improper workplace behaviour. These include accusations of discrimination, harassment and disrespectful conduct. We engage as third party neutrals under defined processes, sometimes pursuant to Collective Agreements or long standing workplace standards.
Our work includes interviews and confidential meetings. We will also analyze other forms of evidence as required. The result of our work is usually embodied in a report in either official language that sets out our findings about whatever procedural help is required. In doing this, the organization obtains the neutral assessment of experts, together with our analysis of the way ahead.
Increasingly, we provide advice and assistance to people one on one. Workplaces and professional life can be fraught with difficult communications. So leaders, managers and line staff (as well as independent professionals) often look to us for advice about how to face their challenges and conflicts. Likewise, teams often require practical answers to how to approach tough negotiation challenges.
We meet either in person or via media as often as needed. We provide advice on how to approach difficult meetings, how to improve communication style, how to give and accept critique and an array of other conflict conversations. Sometimes this involves playing out anticipated communication challenges, something we are highly experienced in.
We have a unique approach to workplace health that accents the need of organizations to learn from their issues of conflict. We enter workplaces as invited resources to help develop an assessment approach that enjoys general acceptance. Whether the process involves surveys, individual confidential interviews, focus groups or larger facilitated meetings, our goal is to help identify themes of conflict and define them without attributing blame.
It is important for us to remain agile in our methodologies so they can be tailored to the operational and cultural specifics of the organization. Our experience is that leaders, managers and staff are invariably empowered by our help and participate in the assessment. As a result, we are able to make procedural recommendations which the organization can implement with confidence.
ADR Education helps organizations develop strategic plans. We facilitate multi-perspective exercises in settling organizational Vision and Mission. We assist with the development of critical paths that follow decisions about an organization's mission. We also help develop objective indicators to measure the successful implementation and monitoring of the mission.
We also provide parliamentary services, providing due process and keeping order at meetings. Since the development of an organization's personality often generates conflicting visions, we also help with the resolution of these differing views of the future.
We help organizations figure out their objectives as they head into difficult negotiations. Sometimes these negotiations are protracted. ADR Education provides advocacy services at negotiation tables for government, First Nations and in the private sector. We have a proven reputation for bringing about interest-based negotiation in situations which traditionally have been unproductive bargaining contests.
For many years, partners of ADR Education have advocated at Treaty Negotiation tables in British Columbia. In these circumstances, we are responsible for the organization and delivery of our client's mandate as the client seeks to advance its interest with other governments.
We design and deliver leadership development programs tailored to the unique circumstances of our clients. Our programs typically feature a mixture of coaching and executive advising, competency-based learning activities and various assessment methodologies. We strive to assist leaders develop greater agility, self-confidence and approaches to achieving performance excellence. ADR Education is a catalyst in promoting leadership capacity building. We believe that skillful communication, conflict competence and decision making expertise are the foundations of effective leadership.
Balancing effective management, technical proficiency and operational execution with capable leadership and inspiring, empowering and supporting organizational vision is a delicate process. ADR Education excels in helping leaders achieve that balance.
The presenter showed skill in weaving between theory and practice... from theoretical examples to sensitive hot topics.
ADR's approach is exceptional. They are able to take a complex subject and distill it into digestible components
Teaching methods are fantastic!
The team was effective. Our case was set for a two week trial but was mediated in one day!
I've seen a lot of manuals for this kind of thing in my time, and this one is by far the best.
Very accomplished presenters excited about what they are teaching...easy to be with and very approachable.
Excellent facilitating. Keeping on track, taking control at the appropriate times.
For our staff to see how the skills can be used specifically in their work makes them take notice.
Your ability to customize the course so it was directly relevent to the work we do made it all the more useful.